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home » Solutions » Workflow Management

Workflow Management Solutions

Nearly every business activity is a process. Our aim to help you manage the automation, deployment and management of your information processes. By doing so, we believe that we can help you to manage the communication between your people, the integration between your information systems and the interaction between your people and your information systems. Ultimately, we believe this is a critical area for any organisation wishing to ultimately improve business processes through continuous assessment and review.

Managing information calls for more flexibility and control today than ever before. It is not enough to structure and index the data. There often has to be rules defined that govern who does what and when with that data. The investment in such systems is paid back through the enhanced levels of control and superior management information from which decisions for improvement and efficiencies can be made.

We can help you create powerful workflows for automating and managing information processes. Workflows can be initiated so that every job can be tracked from its initial brief right through to completion and subsequent invoicing if appropriate. Using workflows means that best practices can be adhered to, so that for example, no work is released without the appropriate internal approvals.

In addition participants in the process and automatically receive everything they need, such as instructions, attached documents, tasks and comments. And our solutions can give graphical representations of active jobs giving the appropriate users full visibility where that job has reached in the workflow/information process.

A complete audit trail of events is maintained. This information can be used to create management reports on such items as time taken to complete tasks, identification of bottlenecks, resources used, and if appropriate, charging based on time taken and resources used.

Some examples of how workflows can be used are:

bullet Document / artwork approvals and distribution
bullet Order Processing
bullet Enquiry Research and Management
bullet Contract Negotiation
bullet Recruitment and other HR processes
bullet Case management
bullet Holiday requests and expense reclaims

A web browser is all that is required to access the information you need, thus a great many different operating platforms can be supported including all versions of Windows, MacOS, Unix and more - even hand held and mobile telephone devices.

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